There are standard task-orientated procedures, which provide rules for personnel to follow to ensure a unity in day-to-day tasks. There are also procedures to ensure regulations are followed, and these are usually for health and safety reasons. Depending on the industry, there are additional regulations that must be followed. Procedures are also referred to as Scope Procedures or Scope Documents.


Policies are goals that state how a business or actions are to be conducted. Policies are usually delivered in simple and clear language, and are usually one or a few sentences.

Standard Task-Orientated Procedures

Businesses should employ policies and procedures because they outline the way that they wish to carry out tasks, conduct business and create a unity with employees. It’s important for customers to experience that unity and to receive the same information/procedures from all employees. Conflicting information is a sign that procedures are either not in place or training is required and causes a business to look unprofessional. Employees need to know the company’s polices and procedures in order to competently carry out their tasks.

Procedures detail the correct and safe way that a task, action or situation is to be carried out. This might be to avoid errors and following the correct procedure will eliminate or reduce errors and ultimately costs. Standard Operating Procedures is an example.

Regulation-Based Procedures

There are some procedures that are legal requirements, which is enforced to maintain the health and safety of personnel, contractors, volunteers, visitors, the general public and the environment – basically everyone and every thing. These procedures provide details on how policies are to be achieved in accordance with the relevant regulations.
Some common procedures that fall under this category are: sexual harassment, anti-discrimination, equal opportunity, privacy, anti-bullying, inductions, onsite visitors, smoking, first aid, emergency, evacuation, drugs and alcohol and WH&S.

Additional Regulations

Some industries have additional regulations that they must follow, which result in additional procedures to show the company’s commitment to follow those regulations. An example of this is dangerous goods.

Continuous Improvement

Procedures need to be updated and reflect the new alterations when a change occurs in a business, the environment, regulations, or as part of implementing continuous improvement. Procedures should be reviewed regularly to ensure they are kept current.

It’s important to produce quality written procedures and educate your staff on the procedures so they can conduct themselves accordingly.

Our procedures are created from provided information (notes and discussions on the operations of your business) and established regulations. We can update any chances to the procedures as required. Modifying procedures entails analysing the best way to carry out the task, situation or event, and checking regulations for changes. A change has a domino effect and all areas must be considered to keep the procedures functioning well.